December 29, 2012

After Christmas Problems Solved

Posted in Christmas, clasps, diamonds, engagement, Gifts, gold, jeweler, jewelry care, jewelry repair, ring sizing, rings, rose diamonds, silver, watch, watch batteries, watches tagged , , , , , , , , , , , , , , at 6:33 pm by rosediamonds

Following any big holiday, we see an influx of people looking to “adjust” their gifts.  Here are some of the most common issues we see after Christmas:

ring too small

Problem: New Ring is too big/too small

Solution: Ring Sizing or ring guard.  Price will vary depending on the thickness of the metal and what kind of metal it is (silver is less than gold.  gold less than platinum).  Sizing up costs more than sizing down.  Problem/sensitive stones (amythest, citrine, tanzanite, opal, turqouise, mother of pearl, emeralds, etc) may have an additional cost if the jeweler needs to remove them or use a more elaborate set-up to protect the stones from damage from the jewelers torch $$

Ring Guards are a less expensive version (at time of publication $5) and take two minutes to install.  They are slightly adjustable, but they are not as comfortable as getting the ring to the right size.  $

ring sizing

ring guard

 

 

 

 

 

 

 

 

 

 

 

 

 

 

chain too short
chain extender

Problem: Chain is too short/too long

Solution: Obviously, we can replace the chain with one of the proper length.  If your chain is too long, it can be shortened (same day usually) for $15-30.  We do this by removing links and then soldering the chain back together.  If it is a round chain, we usually removed the endcap (endpiece) and shorten it seamlessly.  $$

If your chain is too short, we can add an extender to the back in the form of a chain segment.  If you want the chain to match exactly, we can order in a bracelet of the same link to work from or we might

have your link in stock.  This may not be the best choice if you have short hair as the chain extender will show in the back.  Round chains (rope, singapore, snake, and box) do not have a way to seamlessly add matching links, so in these cases many people choose to replace or add a standard extension chain to it.  Price on this depends on how much chain (length and width) you are adding.  We might be able to use one of your old chains, bracelets, anklets, etc to do the extension.  Bring it in and ask $$$

 

Pendant Bail

Problem: Pendant won’t go through the chain I want to use.

Solution: We are practical  types, so we usually recommend the path of least cost to you.  In most cases, this means that we will adjust the pail of your pendant.  There are cases where we remove the endpiece to your chain to slip it on (this means it won’t accidentally come off, but you won’t be able to switch pendants this way)  Cost will vary depending on whether we are simply re-shaping an end or removing and re-soldering.  Larger replacement bails are also available.  $$

tangle of necklaces

Problem: Tiny, Tangly Chains

Solution: Tiny chains come with many pendants or are available at promo (cheap) prices so people aren’t overwhelmed with a pendant price AND a chain price (it can work out to doubling the cost for a nice chain).  To keep a tiny chain untangled, store it clasped.  Storing the chain hanging (a panel nail on the inside of your closet wall will do) or notch a business card/scrap of paper and wrap the chain around it to prevent tangling when not wearing it.  There are several chains that resist tangling more than others.  If you are thinking of replacing your chain, we usually recommend at least a 1mm diameter.  Replacement chains (appx 18′ with a 1mm diameter) run from $100-250 depending on the style/weight in gold.  Silver replacement chains are from $15-35.

watch too big

Problem: Watch too big

Solution: We can adjust the links of most watches while you wait for a flat fee ($5 at time of writing this).  Notice we did not mention lengthening watches…the only way to handle this is for you to find your replacement links (look in your button drawer) or for us to replace the watchband (leather runs around $25 while a stainless or two tone option runs around $35)

chronograph

Problem: What are all these dials for.  Is my watch even running?

Solution: Everyone loves the “complicated” look of a chronograph.  First things first.  A chronograph is like a stopwatch.  It has two second hands.  The general one is in one of the small dials.  The large second hand only sweeps when you push the top button on your watch.  Here are a couple diagrams for your convenience on the most common issue peple have with resetting their chrono.

reset chronograph

Advertisements

February 29, 2012

The Best Things in Life are Free: Free Services at Rose Diamonds

Posted in appraisal, diamonds, engagement, engraving, estate jewelry, gemologist, gemstones, Gifts, gold, jeweler, jewelry, jewelry care, jewelry design, jewelry repair, mens wedding bands, pawn, ring sizing, rings, rose diamonds, watch, watches tagged , , , , , , , , , , , , , , , , , , , at 5:33 pm by rosediamonds

Maybe there’s no such thing as a free lunch, but at Rose Diamonds, we have an ever growing list of free services at Rose Diamonds.

Free Services at Rose Diamonds:

  1. Free Jewelry Cleaning–Diamonds always look bigger when they’re clean.  We have people bring in everything from one or two pieces that they are wearing to a whole box full.  Have a special event coming up?  Take advantage of our free service and get your jewelry looking its best…free.
  2. Free Jewelry Polishing–One step above jewelry cleaning is polishing.  This gets out all the nicks and scratches from normal wear and tear.  People often comment that they can never get their jewelry looking as good as we do at home. The secret is–we cheat.  By removing the surface abrasion off your jewelry, we are exposing the brighter surfaces underneath–like exfoliating:)
  3. Free Prong Inspection–I can’t even comment on all the clients we meet who have been married for decades and have never had their rings in for service.  It only takes a minute, but having your prongs checked by a pro on a regular basis (when you bring it in for free cleaning) can alert you to easily repaired/less expensive solutions before you lose a stone.  Think of it as preventative maintenance.
  4. Free Appraisal Consultations–Clients want to know the value of their jewelry for several different reasons.  Just to know, for resale, for liquidation, for insurance, etc.  Some items we group together in an appraisal (gold items without stones) and some require more extensive research.  We sit down with you and sort through your options and help answer insurance related questions you might have.
  5. Free Custom Deign Consultations–We recognize you’re not a jewelry professional (probably) and have no idea how much a dream piece of jewelry might cost.  Bring in your inspiration (costume pieces, catalog, magazine ad, internet pic) and any available trade-in gold & diamonds, and we will map out the design, out of pocket cost, and timeframe free.
  6. Free Tea/Coffee–I sometimes forget to offer this to our guests, but our tea table is out for guests to enjoy.  If I forget, don’t be shy–just ask:)
  7. Free Cookies–if the kids haven’t eaten them all.  Because I have two boys, our cookie supply varies.  Feel free to help yourself to the snacks.
  8. Free Jewelry Box Sort–This is perhaps one of our most valuable services.  Bring in your box of jewelry (this especially helps when you’ve inherited a bunch of mixed jewelry) and we sit down with you and sort out the gold from the silver from the costume jewelry.  Now that it’s sorted, we can restore it,repair it, or size it very quickly.  You also have the option to trade it in towards a project, finished jewelry, or repair work.  We can also buy it or give you a short term loan against it.
  9. Free Diamond Testing–Several a day come in to see if their diamonds are the real deal.  Whether you found it in a parking lot or suspect a fake, we test it in seconds so you know.  Peace of mind is priceless.
  10. Free Ring Size Measurement–Perhaps you’ve ordered something on the internet or maybe you’re thinking of a future purchase, we measure your ring size for you without fuss.  We also explain that different ring styles fit differently, so let us know if it’s going to be a narrow or wide band.
  11. Free Courtesy Call/Text Message— When repairs/appraisals are ready, you’re the first to know.  Our company policy is to call or text you as soon as repairs are completed (in case you’re still in the neighborhood).  You can then pick it up at your leisure.  Most of our repairs and appraisals are completed ahead of schedule.
  12. Free Silver Polishing Cloth with Silver Purchase–Part of keeping your jewelry looking beautiful.  These little polishing cloths work on sterling silver, gold, costume jewelry, etc.  We offer free jewelry cleaning, but this little cloth will help you keep a perfect shine between visits.  It also works great of shiny knickknacks around the house–I use mine to cheat with silver photo frames.
  13. Free Craigslist Mediation–We want our clients to stay safe.  When selling or buying on Craigslist, there is an element of danger (read our post on Craigslist tips).  We recommend you don’t expose your home or workplace to potential sellers/buyers.  We invite you to meet at our shop in a comfortable, professional atmosphere.  We can diamond test, ring size, appraise, engrave your latest purchase/sale right in front of you.
  14. Pocketwatch Look-up–just a geeky hobby of mine: we can usually trace the origins of old pocketwatches.  Curious about one of yours?  Just ask.

I have probably forgotten something, but will try to add it later.   You now officially have no excuse for not coming in.  We look forward to meeting you soon.

October 9, 2009

Watch FAQs

Posted in jeweler, jewelry, jewelry repair, rose diamonds, watch, watch batteries, watches tagged , , , , , , , at 4:50 pm by rosediamonds

Watch RepairFor this post, I’m going to answer some commonly asked client questions regarding watches. The answers are rather generalized since all watches are different.

Q. How long do watch batteries last?

A. Usually a year. Watches are similar to cars, so each model gets a slightly different gas mileage.

Q. What are all these buttons for? (referring to a chronograph style watch)

A. A chronograph is a fancy version of a stopwatch. A lot of dive watches have this feature because divers have to carefully time their decent in the water.

Q. Why is my second hand not moving? (referring to a chronograph style watch)

A. If the small second hand is moving, the watch is still running. To get the big one to move, you need to push the top button.

Q. The battery was replaced and it’s still not running. Now what?

A. Probably, the movement is malfunctioning. Our first step is to do a quick clean of the watch movement. There are tons of tiny parts in a watch that all have to work together to make it run. Many times it is simply build-up in the watch. Worst case scenario? We replace the movement.

Q. Why is my watch turnig gray/green?

A. It is most likely a base metal watch. The green tarnish is usually a chemical reaction to your persiration. Same is true for the gray (not shiny) reaction. To minimize this, try to dry under your watch after washing your hands, after exercising, etc.

Q. I was told my watch is rusted inside. What caused that?

A. Most likely, it got moisture inside through the crown (the knob where you set the watch). Less likely is the back case seal is not tight enough. Humidity can get in quite easily, so try not to store your watch in the kitchen or bathroom, where steam gathers. Dress watches have a different kind of seal than sport watches, so exercise more caution with them, regardless of the brand.

Q. What is the best type of watch for people in the medical field?

A. This comes up a lot. I usually recommend a dive watch with large numbers and a large second hand. A screw-down crown is the most secure agains leaks. Handy for those who wash their hands a zillion times a day.

Q. I can’t get my crown out to set the time/date. Now What?

A. If it’s a screw down crown, unscrew it (turning it towards you). then, GENTLY pull the crown out to adjust the time/date. If it’s not a screw down crown. take to a pro. It’s not worth breaking this teeny part to pry it open. This could signal a rust problem inside the watch.

Q. Can I leave my crown pulled out to save the battery?

A. Yes, but it comes at a cost. Moisture can then have free reign to enter your watch. So, people end up saving $5 on the battery and have to pay $40 for a new movement. If you insist, keep them in a sealed ziplock to prevent the moisture from getting in.

Q. My Crown fell off. Can this be fixed?

A. Yes. It’s usually replaceable. The crown and stem are cut to fit your watch exactly. Usually both pieces have to be replaced (the stem breaks off inside the crown. Keep the pieces you find (if any). Understand that this replacement process can take time. Just like you can’t put Ford parts in a Honda, you can’t underestimate the importance of getting the right part for the job. Watch manufacturers are notorious for not stocking parts regularly. Yes, we hate it too.

Q. My vintage winder watch doesn’t wind. Can this be fixed?

A. Yes. It has most likely ben overwound. The mainspring will usually have to be replaced. It can take time to find vintage parts. Another option is a quartz retrofit. You can put a battery movement in the watch and not have to worry about winding again.

Q. I have an automatic watch. It runs slow. Why?

A. Automatic watches are “in” again. They run on “people power,” This means your regular movements power the watch. They build up a power reserve like solar garden lights, but it takes about a day of regular wear to build this up. Most automatic watches have a power reserve of 24-36 hours. This means if you don’t wear it every day, it will start to run slower until it stops completely. A watch winder case can fix this problem if you like to switch a lot.

Q. My watch band is too short/long. Can I get it extended?

A. Usually yes. Leather straps come in 3 lengths (like jeansS, R, and L) Metal bands can be extended or watchbands can be swithced out. Occasionally, we have extra links for popular styles. Don’t count on it though as watch bands come in thousands of styles. Gold watches can have new parts made for them, but it can get pricey quickly. If you have scrap gold, we will trade-in the metal towards the new part and labor.